COVID-19 Safety

Journey staff are providing services during the COVID-19 Pandemic.

Your health and well-being is our priority. Journey Mental Health Center is aware of the potential implications of an infection within our programs and continues to work towards minimizing the risk of exposure.

Every program at Journey has a preparedness plan. Our plans follow guidelines from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), the Centers for Medicare and Medicaid Services (CMS), and the Wisconsin Department of Health Services (DHS), and Public Health of Madison – Dane County.

Journey Mental Health Center wants you to know that we will keep you updated on any recent developments with regards to the COVID-19 pandemic and Journey Mental Health Center services.

journey mental health employee wearing a mask, holding a clipboard, waiting to check someone in

Our Safety Measures

  • Our facilities are cleaned and disinfected regularly including frequently touched objects and surfaces.
  • Journey staff practice COVID-19 infection prevention practices.
  • There is signage at all Journey buildings that alert those entering about Journey’s COVID-19 safety precautions.
  • Journey expanded its telehealth service offerings. A HIPAA-compliant videoconferencing platform is used for telehealth sessions. Journey manages the privacy settings to ensure the most secure and confidential experience for our consumers. Please contact your Journey clinician if you have questions about telehealth services.


COVID links to Health Organizations

Resources for Accessing Internet & Phone Service

  • Internet and Phone Helpline: (608) 267-3595 • M-F 7:45-4:30
    A customer service phone line for people who need help locating phone or internet service, a Consumer Affairs staff person will walk through internet and phone service options, share any discount information and provide information about Lifeline eligibly and enrollment.
  • Emergency Internet Resources Website
    Many internet service providers are offering low-cost, discounted, and free access options in response to the COVID-19 health emergency. The geography served, eligibility for offers, type of discount, and length of time varies. This website compiles the information the Commission currently has.
  • Open Wi-Fi tool for Drive Up Internet
    An online tool that can assist users in finding free-to-use public broadband locations in their area. These are emergency internet locations for when residents who don’t do not have access to the internet at home. The buildings are closed but the Wi-Fi connections remain accessible.
Two Journey Mental Health employees utilizing safe COVID 19 practices, wearing face shields and properly distancing