Co – Response Teams

Journey works with community partners to improve safety

CARES (Community Alternative Response Emergency Services)

The CARESprogram is a mobile crisis response program, started in 2021, consisting of a Journeycrisis worker and a City of Madison who team up to respond to non-violentbehavioral health emergencies (individuals with suicidal thoughts, depression,anxiety, agitation, and others) and perform “welfare checks” (instances when aconcerned individual calls 911 to have an agency check on another person).     This specially trained team is dispatchedas an alternative to police for behavioral health emergencies to help calmsituations, identify needs and concerns, and address those issues that they canon the spot.

Law Enforcement Crisis Worker

In collaboration withthe City of Madison and Dane County Sheriff’s Department, Journey crisisworkers partner with Mental Health Officers/Deputies torespond to active behavioral health crises, and conduct follow-up withindividuals who generate calls for service, with the goal of diverting thoseindividuals from police contact and the criminal justice system, and connectingthem to appropriate resources.

CARES (Community Alternative Response Emergency Services)

The CARESprogram is a mobile crisis response program, started in 2021, consisting of a Journeycrisis worker and a City of Madison who team up to respond to non-violentbehavioral health emergencies (individuals with suicidal thoughts, depression,anxiety, agitation, and others) and perform “welfare checks” (instances when aconcerned individual calls 911 to have an agency check on another person).     This specially trained team is dispatchedas an alternative to police for behavioral health emergencies to help calmsituations, identify needs and concerns, and address those issues that they canon the spot.

Law Enforcement Crisis Worker

In collaboration withthe City of Madison and Dane County Sheriff’s Department, Journey crisisworkers partner with Mental Health Officers/Deputies torespond to active behavioral health crises, and conduct follow-up withindividuals who generate calls for service, with the goal of diverting thoseindividuals from police contact and the criminal justice system, and connectingthem to appropriate resources.

Service Overview

Sharing the path from hope to recovery. We provide innovative health, wellness, and recovery services for individuals and familes.